MBM Heating & Air is more than a heating and cooling company. It is a family-owned and operated HVAC team rooted in Lancing, Tennessee, built by Reagan Williams in 2010 from “one man, a truck,” and a desire to serve the community with dependable HVAC service. The company name honors his children—Madison, Blake, and MaKenna—and that family-first foundation still shapes the way MBM serves customers today.
At MBM Heating & Air, the team provides complete residential and commercial comfort solutions, including air conditioner maintenance, AC repair, ductless air conditioners, heat pump AC units, new AC sales and installation, AC financing, commercial AC services, furnace maintenance, furnace repair, ductless heaters, heat pumps, new furnace sales and installation, furnace financing, commercial heating service, water heaters, generators, and ongoing HVAC maintenance.
A Local HVAC Team With Deep Tennessee Roots
The strength of MBM Heating & Air comes from the people behind the service calls, installations, repairs, scheduling, customer support, and day-to-day care. Their team includes people from Wartburg, Sunbright, Coalfield, Tennessee, and even Houston, Texas—each bringing a different background, skill set, and personality to the company.
That matters because HVAC service is personal. When your air conditioner stops working in the middle of a Tennessee summer, or your furnace fails during a cold snap, you are not just looking for equipment knowledge. You are looking for someone reliable, respectful, honest, and capable of restoring comfort quickly.
Reagan Williams with his family
Reagan Williams: Owner, Trainer, and Community-Focused Leader
Reagan Williams, from Wartburg, TN, is the owner of MBM Heating & Air and has been with the company for 15 years. What he enjoys most is helping customers while training employees to become the best they can be. His workplace philosophy is deeply team-centered: MBM is a tight-knit business where employees feel more like brothers.
That leadership shows up in the company’s service culture. Whether MBM is handling a full HVAC system replacement, furnace repair, ductless installation, water heater service, generator installation, or commercial heating and cooling work, the goal is not just to complete the job. The goal is to do the job the right way and build trust with every customer.
Karen Williams with her family
Karen Williams: Precision, Reliability, and the Heart of the Office
Karen Williams, from Wartburg, TN, works in the office and has been part of MBM for 14 years. She enjoys seeing how much the company helps people with their needs. Her coworkers describe her as precise, thorough, and reliable—three qualities every homeowner wants from the team coordinating their comfort services.
Karen’s view of MBM says a lot about the company: integrity, customer focus, excellence in work, amazing coworkers, and a deep love for the community. Those values are essential for a service company that handles everything from routine AC tune-ups to urgent furnace repairs and major system installations.
Sandra Williams
Sandra Williams: Dispatch, Customer Service, and a Caring First Point of Contact
Sandra Williams, from Sunbright, TN, works in dispatch and customer service and has been with MBM for 3 years. She enjoys talking to people, understanding their needs, and helping connect them with the right MBM solution. Her coworkers describe her as caring, understanding, and helpful.
For customers, Sandra’s role is critical. She helps make the first step easier, whether someone needs air conditioner repair, furnace maintenance, a water heater solution, generator service, a quote for a new HVAC system, or help scheduling regular maintenance.
Darrell Mitchell
Darrell Mitchell: Lead Technician, Shop Manager, and Mentor
Darrell Mitchell, from Coalfield, TN, is MBM’s Lead Technician and Shop Manager. With 14 years at the company, he brings experience, steadiness, and problem-solving ability to the team. He enjoys the variety of the work because every day brings a new challenge.
Darrell also values the workplace because it feels like family and gives him the chance to pass knowledge on to other employees. Coworkers describe him as reliable, helpful, and kind. Those traits are especially important in HVAC diagnostics, repairs, and installations, where customers depend on technicians to explain problems clearly and recommend honest solutions.
Kenneth Williams
Kenneth Williams: Lead Install Technician and Hard Worker
Kenneth Williams, from Wartburg, TN, is MBM’s Lead Install Technician and has been with the company for 10 years. He enjoys meeting new people and credits Reagan and Darrell with teaching him how to do the job the right way. His coworkers describe him as a very hard worker.
Installation work is one of the most important services MBM provides. A new AC system, furnace, heat pump, ductless unit, water heater, or generator must be installed correctly for long-term efficiency, comfort, and reliability. Kenneth’s role helps ensure customers receive systems that are properly set up for their homes or businesses.
Jordan Redmon
Jordan Redmon: Service Technician Bringing Variety and Local Commitment
Jordan Redmon, from Wartburg, TN, is a Service Technician who has been with MBM for around 5 years. He enjoys that the job gives him something different to do every day, and he appreciates working close to home.
That variety is part of what makes HVAC work so demanding. One day may involve AC repair. Another may involve furnace troubleshooting, heat pump service, ductless system maintenance, commercial HVAC support, or helping a customer understand whether repair or replacement makes the most sense.
Blake Williams
Blake Williams: Service Technician Focused on Helping Others
Blake Williams, from Wartburg, TN, is a Service Technician with 3 years at MBM. What he enjoys most about his role is helping others. His coworkers describe him as nice, polite, and respectful.
Those qualities matter inside customers’ homes and businesses. HVAC service is not only technical; it is also about respect, communication, and care. Whether Blake is supporting air conditioning service, heating service, system repairs, or maintenance work, his customer-first attitude reflects MBM’s larger culture.
Dakota Williams
Dakota Williams: Apprentice Learning Every Day
Dakota Williams, from Tennessee, is an Apprentice who has been with MBM for 1 year. He enjoys learning something new every day and credits Kenneth with teaching him so much during his first year. He appreciates that everyone at MBM is treated like family, and coworkers describe him as willing to learn.
Apprenticeship is how strong HVAC teams grow. By training the next generation of technicians in real-world service, installation, maintenance, and customer care, MBM strengthens its ability to serve Tennessee homeowners and businesses for years to come.
Joe Lindauer
Joe Lindauer: Install Technician Always Learning
Joe Lindauer, from Houston, Texas, is an Install Technician with 2 years at MBM. He enjoys always learning something new and likes that he is never at the same stop every day.
Joe’s role supports one of MBM’s most important promises: reliable installation work. From new AC systems and furnaces to heat pumps, ductless units, and comfort upgrades, skilled installers help customers get long-lasting value from their investment.
Complete HVAC Services Backed by Real People
MBM Heating & Air’s services are comprehensive, but what makes them stand out is the team behind those services. Customers can call MBM for air conditioner maintenance to improve efficiency, AC repair to restore cooling, ductless air conditioning for flexible comfort, heat pump AC units, new AC sales and installation, and commercial AC services.
On the heating side, MBM provides furnace maintenance, furnace repair, ductless heaters, heat pumps, new furnace sales and installation, financing options, and commercial heating service. The company also supports water heaters and backup generators, giving customers one trusted local team for multiple essential comfort and safety systems.
Why the MBM Team Matters to Homeowners and Businesses
Choosing an HVAC company is not just about equipment. It is about who answers the phone, who schedules the appointment, who enters your home, who diagnoses the issue, who installs the system, and who stands behind the work.
MBM’s team brings together office precision, customer service care, technical leadership, installation experience, apprentice growth, and local pride. That team-first approach supports the company’s mission to build and maintain a high level of HVAC expertise and customer service.
Call MBM Heating & Air Today
When you need dependable heating, cooling, water heater, or generator service, MBM Heating & Air is ready to help. Call (423) 528-9747 or fill out our online form to schedule service, request a quote, or ask about the right solution for your home or business.
